Privacy Policy
We are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.
Last Updated:
Your Privacy Matters
At ShimaHosting, we understand that privacy is a fundamental right. We are committed to being transparent about our data practices and giving you control over your personal information.
Information We Collect
We collect information that you provide directly to us and information collected automatically when you use our services.
Information You Provide:
- Account Information: Name, email address, phone number, username, and password
- Billing Information: Credit card details, billing address, and payment history
- Profile Information: Company name, job title, and preferences
- Communications: Support tickets, emails, and chat transcripts
- Domain Information: Domain names you register or transfer
Information Collected Automatically:
- Usage Data: Pages visited, time spent, and features used
- Device Information: IP address, browser type, operating system, and device identifiers
- Location Data: General geographic location based on IP address
- Cookies and Similar Technologies: See our Cookie Policy for details
How We Use Your Information
We use the information we collect for various business purposes, including:
Service Delivery
To provide, maintain, and improve our hosting and related services
Customer Support
To respond to your inquiries and provide technical assistance
Billing
To process payments and send invoices and account notices
Security
To detect, prevent, and address fraud and security issues
Communications
To send service updates, security alerts, and administrative messages
Improvement
To analyze usage patterns and enhance user experience
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party vendors who assist in operating our services (payment processors, domain registries, infrastructure providers)
- Legal Requirements: When required by law, regulation, legal process, or governmental request
- Protection of Rights: To protect our rights, property, or safety, or that of our users or the public
- Business Transfers: In connection with a merger, acquisition, or sale of assets (users will be notified)
- With Consent: When you have given us explicit consent to share your information
Data Security
We implement industry-standard security measures to protect your personal information:
Encryption
SSL/TLS encryption for data transmission
Secure Storage
Encrypted data storage with access controls
Access Control
Restricted employee access to personal data
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
Data Retention
We retain personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specific retention periods include:
- Active Accounts: For the duration of your account plus applicable legal requirements
- Billing Records: Typically 7 years for tax and accounting purposes
- Support Communications: For the period necessary to provide support and improve services
- Deleted Accounts: Personal data is anonymized or deleted within 90 days of account closure, unless legal obligations require retention
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Right to Access
Request a copy of the personal information we hold about you
Right to Correction
Request correction of inaccurate or incomplete information
Right to Deletion
Request deletion of your personal information (subject to legal obligations)
Right to Restriction
Request restriction of processing in certain circumstances
Right to Portability
Receive your data in a structured, machine-readable format
Right to Object
Object to certain processing activities, including direct marketing
To exercise these rights, please contact us at support@shimahosting.co.za. We will respond to your request within 30 days.
International Data Transfers
ShimaHosting is based in South Africa, and your information may be transferred to, stored, and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adherence to applicable data protection frameworks.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date and notify you through our website, email, or other appropriate means. Your continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: